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Refund Policy

Iceni Chapter - Widows Sons Masonic Bikers Association

Last updated: 27th Feb 2026

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1. Overview

This Refund Policy outlines the terms under which refunds may be issued for:

  • Event tickets

  • Merchandise purchases

We aim to be fair, transparent, and compliant with UK consumer protection law.

For all refund enquiries, please contact:
Email: icenisecretart@outlook.com

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EVENT TICKETS

 
2. Ticket Purchases

All ticket sales for events organised by the Iceni Chapter are subject to the terms below.

 
2.1 Cancellations by the Chapter

If an event is cancelled by us:

  • You will be offered either

    • A full refund, or

    • The option to transfer your ticket to a rescheduled date (if applicable)

Refunds will be processed within 14 days of cancellation confirmation.

 
2.2 Rescheduled Events

If an event is rescheduled:

  • Your ticket will remain valid for the new date

  • If you are unable to attend the new date, you may request a refund within [7–14] days of the reschedule announcement

 
2.3 Cancellations by the Attendee

If you are unable to attend:

  • Refunds may be issued if cancellation is requested at least [14 days] before the event

  • Refunds requested less than [14 days] before the event may not be granted

Refunds are issued at the discretion of the Chapter unless required by law.

 
2.4 Non-Attendance

Failure to attend an event without prior cancellation does not entitle the ticket holder to a refund.

 
2.5 Transfers

Tickets may be transferable to another eligible individual, subject to notification and approval by the Chapter.

 

MERCHANDISE

 
3. Physical Goods (Merchandise)

We want you to be satisfied with your purchase.

 
3.1 Your Right to Cancel (Online Orders)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

To qualify:

  • You must notify us in writing within 14 days of receipt

  • Goods must be returned unused and in original condition

  • You are responsible for return postage costs unless the item is faulty

Refunds will be issued within 14 days of receiving the returned goods.

 
3.2 Faulty or Incorrect Items

If an item is:

  • Faulty

  • Damaged

  • Incorrect

Please contact us within 7 days of receiving the item.

We will:

  • Offer a replacement, or

  • Issue a full refund (including reasonable return postage costs)

 
3.3 Non-Returnable Items

We may be unable to accept returns for:

  • Custom-made or personalised items

  • Worn or used clothing

  • Items returned in unsellable condition

This does not affect your statutory rights if goods are faulty.

 
4. Refund Method

Refunds will be issued using the original payment method where possible.

We are not responsible for delays caused by payment providers or banks.

 
5. Processing Times

Please allow:

  • Up to 14 days for ticket refunds

  • Up to 14 days after returned goods are received for merchandise refunds

 
6. Contact Us

For refund requests or queries:

Email: icenisecretart@outlook.com
Chapter: Iceni Chapter - Widows Sons Masonic Bikers Association

Please include:

  • Your full name

  • Order or ticket reference number

  • Details of the request

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